Terms of Service

These Terms, together with the signed proposal or statement of work for your project, form the entire agreement between you (the "Client") and Insignia Pack. Where a signed proposal conflicts with these Terms, the proposal prevails for that engagement.

Deliverables, formats, SKU counts, language variants, revision rounds and delivery dates are defined in the proposal. Work outside that definition is treated as a change request, quoted separately, and may affect the schedule. We will not begin additional work without written approval of the additional fee.

Unless the proposal states otherwise, 50% of the project fee is payable before work begins and the remaining 50% on delivery of final files. Invoices are due within 14 days of issue.

Late payments may accrue interest at the statutory rate applicable in [Jurisdiction]. We may suspend work and withhold delivery of files on any invoice more than 30 days overdue. All fees are exclusive of applicable taxes, print costs, photography fees, font licences and stock imagery, which are billed at cost.

You agree to provide accurate briefing materials, brand assets, legally required pack copy, nutritional and regulatory information, and timely feedback. You warrant that all materials supplied to us do not infringe third-party rights and comply with labelling law applicable in the markets where the work will be distributed.

Each engagement includes the number of revision rounds stated in the proposal; two rounds is our standard. Feedback must be consolidated and submitted in writing. Written approval of final artwork, or a signed press proof, constitutes your acceptance that the content, spelling, dimensions and colour build are correct.

Colour reproduction varies between substrates, presses and finishing processes. We specify colour to industry standards and attend proofing where agreed, but we are not the printer and do not warrant an exact match to any screen, digital proof or prior print run. Where you engage your own production partners, they remain responsible for manufacturing quality.

We retain ownership of all concepts, working files and unselected routes until the final invoice is paid in full. Upon full payment, ownership of the approved final deliverables transfers to you, together with the rights required to manufacture, distribute and market the work.

Third-party assets — fonts, stock imagery, illustration — remain subject to their own licences, which you must hold in your own name. We retain the right to display the work in our portfolio and marketing materials after public release, unless the proposal records an embargo.

Each party will keep the other's non-public information confidential and use it only for the purposes of the engagement. This obligation survives termination for three years, or longer where a separate non-disclosure agreement applies.

Either party may terminate an engagement on 14 days' written notice. On termination you remain liable for all work completed and all third-party costs committed up to the termination date. Deposits are handled in accordance with our Refund Policy.

To the maximum extent permitted by law in [Jurisdiction], our total aggregate liability arising from an engagement is limited to the fees paid by you for that engagement. We are not liable for indirect or consequential loss, including lost profit, lost revenue, recall costs or reprint costs. Nothing in these Terms excludes liability that cannot lawfully be excluded.

These Terms are governed by the laws of [Jurisdiction], and the courts of [Jurisdiction] have exclusive jurisdiction over any dispute. The parties will attempt good-faith resolution before commencing proceedings.

We may revise these Terms at any time. The version in force for your engagement is the version published on the date your proposal was signed.